Around 18 months ago, perhaps less, we switched from Disqus comments to LiveFyre. At the time, there were a good few reasons why we did so. Chief of which was spam. At the time, we were being inundated with spam posts and links, filling up the comments on each post. Although it had a supposedly great spam-detection system, it just wasn’t working for us. After struggling to cope with it for months, we switched. But now, we’ve switched back.
The biggest reason is that whenever I browse the web, I notice that most blogs I frequent tend to use Disqus, and when you’re logged in to your account, you’re logged in anywhere, on any site. It made sense to us to switch to the most popular method of commenting on posts. It just makes it a more hassle-free experience across the web. We’re hoping that this encourages more engagement. After all, I know when I’m browsing that I’m less likely to comment if it means creating yet another account for another commenting platform.
Secondly, it’s easier to manage. I can edit, moderate, and reply to comments from right within the WordPress dashboard. For those unaware, that’s the behind-the-scenes area where we create all our written content and post it to the site. Having the ability to do so without needing to log in at another URL makes it easier for me to get involved with everyone in the comments and build community that way.
As for my earlier concerns regarding spam, having been running TmoNews.com for the past 4 months (also uses Disqus), it became clear that things have improved a lot. It catches the suspicious posts pretty accurately and has a great engine for picking out offensive language. All in all, I’ve been impressed with how it works.
So, what’s the next step? If you haven’t already got a Disqus account, signing in is as easy as using your Twitter, Facebook or Gmail details. Once you have, not only will you be able to comment on posts, but anywhere you see Disqus you’ll get notifications when anyone replies to you and even get involved in discussions at Disqus.com. I’ve become a big fan of the platform recently, It certainly seems more intuitive than Livefyre. I hope the change is a good one for you guys too.
If you have any questions or comments about the change, you know what to do!