Tag Archives: customer

AT&T passes Verizon for top place in customer satisfaction

This news just seems strange to me, especially being a Verizon customer. AT&T, according to J.D. Power and Associates, has passed Verizon to take the top spot in customer satisfaction among wireless companies. AT&T scored a total of 795 out of 1,000 in J.D. Power’s ranking system, while Verizon was a mere 5 behind at 790. The part that confuses me…

Apple data sharing violates privacy laws rules German court

location-based-services

A Berlin Regional Court has today ruled that Apple’s policy on sharing customer data violates privacy laws. The court has ruled that Apple cannot request or claim “global consent” for use of a customers  data, without informing customers of how and where the data will be used. As a result, Apple will no longer be able to use German users’ data to…

Consumer Reports survey sees Apple top tech support ratings

A Consumer Reports survey has seen Apple top customer ratings of tech support. Apple scored significantly higher than other big tech companies, in the areas of ease of contact, clarity of advice, technical knowledge, patience and follow-up time. Apple’s Genius Bar in-house tech support also scored well, and was rated just as highly as Apple’s…

TiP Daily: March 21, 2013 [VID]

TiP Daily March 21, 2013: Eric Schmidt confirmed Google Now for iOS exists and is just waiting on Apple’s approval, a report suggests iPhone 5S will go into assembly in May for a Q3 release, and more! – iPhone tops satisfaction ratings: http://tinyurl.com/d83ratd – Google Now waiting on Apple: http://tinyurl.com/bv6qgyc – iPhone 5S Q3…

Why do people stick to Apple and Android? [Editorial]

Today brought a rather interesting piece of news. Consumer Intelligence Research Partners has compiled a survey showing the statistics behind customer behaviour when it comes to smartphone OS loyalty. It shows very clearly which operating systems keep customers’ interests, and which operating systems seem to push customers away. The results were…

Will the iPhone help T-Mobile stop its customer losses? CEO hopes so

T-Mobile made breaking news earlier this week when it made a deal with Apple to carry the iPhone. Now, the carrier’s CEO John Legere hopes Apple’s device will stop customer losses – that is, customers leaving the network, a more common occurrence recently – and help T-Mobile to subscriber growth as soon as 2013. Legere called this an “aggressive target”,…