Apple responds to iMessage issue, fix coming in future software update

iMessageApple has formally acknowledged an iMessage issue faced by those who switch away from iOS to another mobile platform and do not disable iMessage on their iPhone before switching. The issue arises when an iPhone user trades in their phone for, say, an Android device, but retains the same phone number that Apple’s messaging system recognizes as an iPhone. Messages sent to that number are then often left in limbo somewhere in the cloud. 

In a statement to Re/code, Apple has formally acknowledged the issue and states that a fix is coming in a future software update, as Ina Fried reports: 

“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”

Apple is already facing legal action over iMessage issues, although Apple declined to comment on the litigation. It is unclear how the software update will solve iMessage woes at this stage, although it can be assumed that messages will more quickly default to SMS should iMessage fail meaning messages will still be received even if the user has switched away from an iPhone.  

Until the problem is solved, the best advice for now is to disable iMessage on your iPhone before switching to a non-iOS phone in order to avoid complications. Let us know if you’ve faced iMessage issues or your thoughts on the matter in the comments or on Twitter: @TiP_AdamO.

Source: Re/code via 9to5Mac

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  • I wonder if they will implement a user-level setting for mobile numbers to choose iMessage or SMS. So if a friend of yours moves from an iPhone, you can SMS their mobile number automatically.