In the past few weeks, there have been several reports of electrocution due to unsafe third party power adapters for Apple’s iPhone and iPad products. One report even ended in the death of a Chinese woman. While the controversy that has arisen is mostly because of third party adapters, that hasn’t stopped Apple from putting a stop to the issue of unsafe electronics. Today, the company announced a brand new “USB Power Adapter Takeback” program that allows consumers to bring in their third party USB power adapter to their local Apple store or authorized retailer and trade it in for a discounted Apple USB power adapter.
Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues. While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters.
Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.
Starting August 16, 2013, if you have concerns about any of your USB power adapters, you can drop them off at an Apple Retail Store or at an Apple Authorized Service Provider. We will ensure that these adapters are disposed of in an environmentally friendly way.
If you need a replacement adapter to charge your iPhone, iPad, or iPod, we recommend getting an Apple USB power adapter. For a limited time, you can purchase one Apple USB power adapter at a special price — $10 USD or approximate equivalent in local currency.
While this does not allow users to exchange their faulty adapters for new Apple certified adapters, it does give customers that have purchased the counterfeit devices a chance to purchase a real Apple adapter at a discounted rate, which is great for consumers. If you’re using a knock-off USB adapter and would like to trade it in for a certified Apple adapter, head on over to your local Apple store or Apple service provider and drop off your counterfeit adapter.