Over on Gizmodo they have an exclusive report based on various conversations with ex Apple retail employees discussing topics such as theft, fraud, product damage and even checking out customers’ personal content. I would love to say it surprised me, but having worked in retail, I can tell you none of what I read shocked me one bit. There’s a lot to dig through in the article, so I suggest checking it out in detail.
The first conversation is with a girl called “Nicole”. She worked in the back with the inventory I believe, and she tells tales of many inappropriate happenings within the one store she worked at. She talks about how many of the staff would treat brand new stock as something they could “test” out back. One particular employee damaged several iMacs and iPads. It’s pretty disturbing, knowing that brand new stock is being damaged on purpose and – worst of all – just for fun. That wasn’t the only issue though. Phones and computers coming in for repair would always be subject to staff browsing through the photos (especially if it was an attractive female customer). And – more often than not – the libraries would contain images that should be kept completely private. It’s disturbing to hear that management was involved and the behaviour was encouraged.
It’s important to note that this isn’t the case in every Apple store. But, the fact that it isn’t an isolated incident is worrying. Let’s hope this investigation brings action from Apple’s chiefs.
There’s a lot more to this. Read Gizmodo’s full report here.