App Review: ZocDoc – Doctor Appointments Online!

Category:Healthcare & Fitness
Price: free
TiP Rating: 4/5
Release Date: Updated May 10, 2011
Current Version: 1.2
Seller: ZocDoc Inc
Rated: 4+
Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later.
Link to app

App Store Description: ZocDoc lets you book doctor appointments online instantly. And it’s free! Just choose the kind of doctor you want, where and when you want to see the doctor, and your insurance. ZocDoc will then give you a list of doctors close by and times they have available for appointments that you can book right in the app. No need to call the doctor’s office and wait on hold!

Summary: ZocDoc takes its popular online service and brings that same functionality to your mobile device. Browse doctors, make appointments and even leave feedback about your visit for all ZocDoc(ers) to see.

Review: Finding a new doctor, especially after moving to a new city, is one of the things I dread the most. Time spent researching and reading reviews can only lead to aggravation when you discover your first pick doesn’t have time available in the near future, or, even worse, doesn’t accept your insurance. Enter ZocDoc. They created a service that allows you to research, read reviews, see the doctors’ availability before booking an appointment and even make an appointment online. Their iPhone app offers the same functionality.

Users are able to search for doctors in a variety of specialties: dentist, primary care, dermatologist, eye-specialist, ENT, orthopedist, OB/GYN, allergist, podiatrist, cardiologist, pediatrician, radiologist and psychiatrists. Once you’ve determined the field, you can filter the results by including the insurance you have. Once the list is populated, you can view the doctors and their first available appointment. Tapping on their name provides addition information, including their education and hospital affiliations. If you’re not looking for a same day appointment, you can tap through their availabilities.

Once you’ve selected an appointment time, you’ll be asked to choose if you’re a new or returning payment. From there, you’ll have to enter your email address (for confirmation purposes) and the reason for your visit. In my experience, I’ve had a doctor’s office call me to reschedule. It’s up to the doctors to update their availability, so sometimes you select a time that’s already been taken. It’s also up to the doctors to register for the service, so you might not always find a full list of available doctors in your area.

The app also lets you view future and past appointments and makes it very easy for your to leave feedback about your visit with that doctor. One of the downsides of the service in general is that it is limited to people in New York, Washington, D.C., Chicago, Dallas, San Francisco, Los Angeles, and Houston. They are working on expanding to other cities though.

Overall, I’m a big fan of the service and the mobile app. I can’t wait until it expands to other cities so I can recommend it to more friends. I haven’t run into any issues with the app and would recommend it to any ZocDoc customer.

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